Client Help Notes
Admin Help Notes
How To Log In For The First Time
- Click on the "New User" link.
- Enter the email address Accent has for you as the user name.
- Choose a password of 8 characters or more, which must contain a mix of uppercase and lowercase characters and numbers, and confirm this password. Then click on "Create".
- You will then be prompted for a validation code. This code will be sent to the mobile phone number Accent has for you. If you do not receive it, try the "Send another code" link. If you still do not receive it please contact Accent.
- The validation code is valid for 30 minutes.
How To Log In Afterwards
- Enter your username and password on the initial screen. If you login from a different pc/device or browser from your first login, you will be prompted for another validation code, which will be sent to your phone.
How To Download / Upload Files
After logging in you will see a list of file share groups that you are a member of. Underneath each there will be a list of files available for you to download, by clicking on the links. You can download and upload files to each group you are a member of.
- To upload files to the group, select the "Choose Files" or "Browse button" where it asks "Do you wish to upload files to this group?". Choose one or more files from your device. Then click on the "Upload" button.
How To Log In For The First Time
- Click on the "New User" link.
- Enter the email address/user name provided to you.
- Choose a password of 8 characters or more, which must contain a mix of uppercase and lowercase characters and numbers, and confirm this password. Then click on "Create".
- You will then be prompted for a validation code. This code will be sent to the mobile phone number Accent has for you. If you do not receive it, try the "Send another code" link. If you still do not receive it please contact Accent.
- The validation code is valid for 30 minutes.
How To Log In Afterwards
- Enter your username and password on the initial screen. If you login from a different pc/device or browser from your first login, you will be prompted for another validation code, which will be sent to your phone.
How To Upload Files
You can upload files to 'Groups' or individuals. Groups can have multiple users who can download or upload files from / to them. Click on the "Upload Files" button and it will walk you through adding/selecting groups and then adding staff/clients to groups, and then uploading your files.
If you are ading a new client, then after entering their email address you will be prompted for further details on the next screen, including their mobile number and company. If you need to edit a clients details after this then ask a login administrator to do.
How To Inform Clients On How To Use The Portal
- There is a "Client Login" link on the Accent website home page (www.accent-mr.com).
- You can either send them the following information or inform them there is a help link on the client login web page, and to click on "Client Help Notes" link at the top.